1674255
Questions asked
111617
Surveys Completed
3204577
Phone calls made
Operations at Research First
We are one of the few research companies in New Zealand that has an inhouse Operations facility, including a contact centre and face to face interviewers that undertake core data collection and support services for Research First projects.
Customer service is at the heart of the relationships we hold with all our clients. We will spend time with you up-front to understand your business, and our experienced team will work with you to co-design an approach that will deliver to your requirements and achieve optimum results.
Contact Center
Whether you want to engage with business or households, or you just have some administration work that needs completion, our in-house 7 days a week Contact Centre operation is here to help.
Our in office or home-based team enables us to manage any customer interactions you may need.
Face-to-Face
Our team has engaged with people across New Zealand to successfully deliver many face to face projects.
When that in-person interaction is required, no job is too big or too small for our team to deliver that exceptional customer experience that your project requires.
Data Collection
Established in 2006, our data collection team specialises in telephone, online and in-person data collection.
Our integrated multi-mode survey platform is the star of the show enabling us to simultaneously collect data across multiple modes.
Recruitment
When we see the word recruitment, we think about hiring people for a job. In a way that is what we do, but recruitment is much more, it is about finding people with specific attributes to contribute to and inform our thinking on specific topics.
Our inhouse recruitment team are experts in sourcing these people for you.
Room Hire
Our central city offices have modern and comfortable meeting room facilities available for hire.
This includes a formal board room as well as a relaxed seating styled room for those more informal occasions. Both of our rooms have state-of-the-art sound and video recording systems and private viewing rooms.
Steve Wagner
Customer Operations Manager
Gabbi Richardson-Miller
Planning and Projects Leader
Daniel Bell
Sales Consultant
Julia Ribeiro
Team Leader
Alisha Fitzgibbon
Executive interviewer
Interviewers
Get in touch
Simply fill in your details here, contact one of our team direct, or give us a call on 0800 101 275