Operations - Research First

CONNECTING,
COLLECTING,
AND PROCESSING

We have everything you need to reach the right people.

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1674255

Questions asked

111617

Surveys Completed

3204577

Phone calls made

Operations at Research First

We are one of the few research companies in New Zealand that has an inhouse Operations facility, including a contact centre and face to face interviewers that undertake core data collection and support services for Research First projects.

Customer service is at the heart of the relationships we hold with all our clients. We will spend time with you up-front to understand your business, and our experienced team will work with you to co-design an approach that will deliver to your requirements and achieve optimum results.

Contact Centre

Whether you want to engage with business or households, or you just have some administration work that needs completion, our in-house 7 days a week Contact Centre operation is here to help.

Our in office or home-based team enables us to manage any customer interactions you may need.

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Face-to-Face

Our team has engaged with people across New Zealand to successfully deliver many face to face projects.

When that in-person interaction is required, no job is too big or too small for our team to deliver that exceptional customer experience that your project requires.

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Data Collection

Established in 2006, our data collection team specialises in telephone, online and in-person data collection.

Our integrated multi-mode survey platform is the star of the show enabling us to simultaneously collect data across multiple modes.

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Recruitment

When we see the word recruitment, we think about hiring people for a job. In a way that is what we do, but recruitment is much more, it is about finding people with specific attributes to contribute to and inform our thinking on specific topics.

Our inhouse recruitment team are experts in sourcing these people for you.

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